Cisco's WebEx group began offering Oracle's Siebel CRM On Demand Service, which is a customer relationship management (CRM) application service. The new offering is part of the WebEx Connect application ecosystem. Key capabilities of the service include:
- Sales management tools that allow users to engage prospects at key points in the sales process
- Sales dashboards that consolidate critical information and streamline activities for a 360-degree view of every opportunity
- Integrated reporting to improve sales productivity by automatically tracking WebEx meetings and prospecting activity
- Forecasting, reporting and pipeline visualization tools to analyze sales data
- Real-time process management to optimize sales methodologies with testing and analytical feedback.
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