
by Daniel Kurgan,
CEO, BICS
2016 proved to be a remarkable year for the telecoms industry. In its crudest form, mobile was previously synonymous with the core voice services provided by operators. And while voice remains one of the biggest revenue streams for MNOs, the digital revolution has sparked a new age for communication. New, branded digital experiences – messaging apps, chat bots and even the Internet of Things – have pervaded mobile devices...