Accanto Systems (formerly Sunrise Telecom Protocol Products Group) has developed a new intelligent Customer Service Assurance (iCSA) solution for managing wireless and wireline networks by providing a customer-centric view of services. Accanto correlates massive amounts of information collected from the network, services, subscribers and devices themselves into an Oracle database. The system serves as a unified tool to effectively monitor, and proactively solve problems specific customers are experiencing with the quality or usage of services....