Postal Savings Bank of China Deploys Alcatel-Lucent's Contact Center

The Postal Savings Bank of China (PSBC) has deployed a new contact center solution from Alcatel-Lucent. The new network and contact center solution, led by Alcatel-Lucent Shanghai Bell, enables PSBC to centralize data management and improve data stability further improving PSBC's reliability, especially in peak service hours, while its customized reports system will help the bank further expand its telemarketing services. Alcatel-Lucent provided its OmniGenesys contact center solution, the combination of the OmniPCX Enterprise and Genesys customer...

Read More

Infonetics: Recovery expected in 2010 for Equipment Market

A mild contraction in the overall telecom and datacom equipment market in 2009 will be followed by a recovery between 2010 and 2011, according to a newly released "Telecom and Datacom Network Equipment" report from Infonetics Research. Some highlights of the report:Telecom and datacom equipment tracked by Infonetics Research grew 8% in 2008, with worldwide revenue totaling $150 billion, driven in large part by currency appreciation against the US dollarThe two largest segments of the telecom/datacom market by revenue: service provider mobile/wireless...

Read More

Motorola Names Chief Marketing Officer for Mobile Devices

Motorola has appointed William Ogle as chief marketing officer for its Mobile Devices business. Ogle will lead the marketing and branding efforts for Mobile Devices and will be responsible for all aspects of the marketing, advertising, interactive marketing and brand strategy, management and execution. He will report to Sanjay Jha, Motorola's co-chief executive officer and CEO of Mobile Devices.Most recently, Ogle served as chief marketing officer for Samsung Telecommunications America. Previously, Ogle served as chief marketing officer at Pizza...

Read More

IBM Offers Unified Communications Appliance for SMBs

IBM introduced a new, self-managing, "office in a box" appliance for small and midsized businesses (SMBs) that combines all of the unified communications and collaboration (UC2) tools needed to run a business with the ability to connect to telephony, in a single solution. The new Lotus Foundations Reach solution customizes and extends the IBM Sametime UC2 capabilities in a single appliance designed specifically for SMBs that have limited IT skills and smaller budgets. It combines key UC features such as instant messaging (IM), presence awareness...

Read More

Hutchison Selects Ceragon for Ethernet Microwave Systems

The Hutchison 3 Group has awarded a multi-year global supply agreement to Ceragon Networks to provide its high capacity Ethernet microwave systems, including the leading edge FibeAir IP-10 platform. The deployment will support Hutchison's network migration plans from TDM to IP, enabling the carrier to add network capacity quickly and cost effectively. Financial terms were not disclosed.Ceragon's FibeAir IP-10 offers a combination of advanced native TDM and native Ethernet networking in a single, highly integrated mobile backhaul platform. The...

Read More

Verizon Adds Facebook, Twitter and Internet Video Widgets to FiOS TV

Verizon has enhanced its FiOS TV service with two new social TV services -- the Widget Bazaar applications store and Internet Video on TV.Verizon has worked with Facebook Connect, Twitter, ESPN, Veoh, blip.tv, and Dailymotion to create a converged Internet-to-television experience that lets FiOS TV subscribers connect with others while watching TV, plus search and view a variety of online, personal PC-based videos on their television screens.Verizon...

Read More

NetLogic and TSMC Collaborate on 40nm 10/40/100 Gbps Silicon

NetLogic Microsystems has successfully migrated multiple silicon products to Taiwan Semiconductor Manufacturing Company's (TSMC's) advanced 40nm technology.By using TSMC's 40nm-G semiconductor process technology for NetLogic Microsystems' next-generation advanced knowledge-based processors and 10/40/100 Gigabit Ethernet physical layer (PHY) solutions, the companies seek to enable the next generation of networking equipment.NetLogic Microsystems is one of first companies to tape-out and sample multiple silicon products in TSMC's advanced 40nm technology...

Read More

Telenor Sweden Selects Amdocs OSS

Telenor Sweden has selected Amdocs' Operational Support System (OSS) suite of products to manage and automate its network inventory across its wireline operations. Financial terms were not disclosed.Amdocs OSS already supports Telenor Sweden's mobile operations and it has expanded its relationship with Amdocs to support its fixed-line operations. Amdocs OSS will replace Telenor Sweden's current fixed-line solution with a consolidated, convergent OSS that places all network data in one repository, providing a single point of visibility across the...

Read More

Cisco Promotes Health TelePresence

Cisco introduced its "HealthPresence" patient care delivery concept that combines Cisco TelePresence and medical devices to enable caregivers and patients who may be miles apart to interact in a clinical setting. The company said that pilot programs it has conducted in Aberdeen, Scotland and San Jose, California has found that more than 90 percent of the patients were satisfied with the remote care experience and would recommend it to others. Cisco...

Read More

Nielsen: Total Video Streams up 34% YoY in June

According to the latest Nielsen VideoCensus for June 2009. year-over-year, unique viewers, total streams, streams per viewer and time per viewer were up, led by a 37 percent growth in time per viewer. Overall Online Video Usage (U.S.) Jun-09   Year-Over-Year Month-Over-Month Unique Viewers (000) 134,310 12.7% 0.4% Total Streams (000) 10,081,824 33.9% 0.4% Streams per Viewer 75.1 19.0% 0.0% Time per Viewer (min) 188.8 36.9% 0.1% The...

Read More

Times: BT Repatriates Call Centre Jobs from India

BT plans to move at least 2,000 call centre jobs back to the UK from India, according to a report in The Times. The issue was raised at the company's annual meeting. http://business.timesonline.co.uk/tol/business/article6715544.ecehttp://www.btplc....

Read More