Global Crossing Launches Intelligent Front Office Initiative

Global Crossing launched an "Intelligent Front Office" (IFO) initiative that uses a transparent, seamless information distribution model to add e-bonding capabilities for its customers. The initiative leverages standard API technologies to allow customers to interface their billing or network management systems directly with Global Crossing's back office systems. This provides an interface for order management, service availability, price quotations and other network management tasks.



Global Crossing said the IFO would provide its enterprise and Fast-Track customers with the ability to manage their networks down to the application level. Global Crossing is using the Microsoft .NET Framework.



"We're implementing convergence beyond the delivery of voice, video and data over a single connection and into systems," said Dan Wagner, Global Crossing's chief information officer and executive vice president, business infrastructure. http://www.globalcrossing.com