Verio Introduces Jitter Service Level Agreement, Tightens Other SLAs

Verio introduced a jitter service level agreement (SLA) for North American dedicated access customers on the NTT/VERIO Global IP Network. Network jitter is the variation of latency over time and is critical to customers who use real-time applications, including content delivery networks, IP videoconferencing and VoIP. Verio is offering a performance guarantee of average jitter of 0.5 milliseconds and maximum jitter of 10 milliseconds.


In addition, Verio is reinforcing its performance guarantees on packet loss, improving its service level agreements on intra-US, trans-Pacific and trans-Atlantic traffic to 0.1%. Verio has also lowered its latency guarantees, ensuring that customers' North American roundtrip transport will not exceed 55 milliseconds. For trans-Atlantic traffic, Verio guarantees that transport times will not exceed 90 milliseconds, and trans-Pacific will not exceed 130 milliseconds. Verio also offers a goal of 100% availability on all of the NTT/VERIO Global IP Network for North American, trans-Atlantic, and trans-Pacific traffic.
http://www.verio.com/sla