T-Mobile US is rolling out Location-Based Routing and Next Generation 911 connectivity over IP – two critical advancements for pinpointing the location of callers, reducing the need for call transfers, and enabling a more efficient and effective 911 communication system.
Location-Based Routing (LBR) significantly cuts the need for 911 call transfers by leveraging low latency device-based location technology that at allows the network to connect more 911 callers directly to the appropriate 911 call center. T-Mobile says some areas with LBR enabled have experienced up to 40 percent fewer call transfers. LBR is currently enabled in parts of Texas and Washington State, and T-Mobile is working with 911 authorities to expand the capability nationwide.
Next Generation 911 (NG911) transitions 911 to an all-IP-based system. This is expected to improve the system’s ability to manage call overload, natural disaster response, and interoperability between jurisdictions. NG911 also paves the way for future forms of communications. Alert systems like crash detection will become more effective, sending notifications and actionable data directly to 911 dispatchers instead of third parties. T-Mobile has established some level of NG911 connectivity in all or part of Delaware, Massachusetts, Michigan, New Hampshire, North Carolina, Pennsylvania, South Carolina, Virginia, and Washington state, with plans to expand both NG911 connectivity and capability nationwide as public safety networks are ready.
"As the Un-carrier we innovate and push the wireless industry forward with technology firsts like this for the sake of consumers everywhere. Nowhere is that more important than driving improvements in public safety,” said Neville Ray, President of Technology at T-Mobile.
