Nortel Completes Core VoIP Network for U.S. Social Security Administration

Nortel Government Solutions completed the core network for the massive new U.S. Social Security Administration (SSA) VoIP system within 180 days of initial purchase orders, an aggressive requirement of the 10-year, US $300 million Telephone Systems Replacement Project (TSRP) award.


This implementation included: redundant, geographically-dispersed service delivery points for high survivability; a state-of-the-art demonstration facility in Columbia, Maryland; and a Network Operations Center, Help Desk, and Agency Test Facility in Woodlawn, Maryland. Nortel Government Solutions has also implemented a very intensive VoIP applications suite that includes a data mart and management information system for custom reporting and hundreds of advanced telephony features to improve overall call-handling efficiency. All components were tested and accepted before rollout to SSA field offices began.


The new system, expected to become one of the largest enterprise VoIP deployments in the world, is already supporting more than 125 offices and more than 33,500 calls daily. To date, the new system has handled over 1.6 million calls. With 12-16 offices added each week, approximately 500 offices will be added per year until all 1,526 offices are online. Nortel Government Solutions has engineered the system to support over 100,000 phones. Installation and maintenance teams are positioned across the country for rapid deployment, training, and support.


The new SSA VoIP network features Nortel's Communication Server 1000 switching, Contact Center Management Server , Media Processing Server 500 IVR , unified messaging solution with Unified Messaging 2000 core platform and CallPilot *, and IP Phone 1100 Series handsets .


The Nortel Government Solutions team includes General Dynamics, Black Box Network Services, Shared Technologies, York Telecom, High Wire Networks, NetIQ, NETCOM Technologies, Attivasoft, and Pal-Tech.


Nortel noted that its Government Solutions group is also involved in a number of major VoIP transitions for U.S. Government customers worldwide, including the Department of Veterans Affairs, the Department of Energy, the U.S. Senate, the Department of Transportation, the U.S. Air Force and other elements of the Department of Defense.
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