Reliance Awards US$1 Billion Managed Services Contract to ALU

Reliance Communications awarded an end-to-end network managed services contract valued at over US$1 billion to Alcatel-Lucent to deliver seamless voice and data communications services to its customers in Eastern and Southern India up to 2020.

Under the fully integrated strategic agreement, Alcatel-Lucent will enhance Reliance Communication’s operations, and synergize hitherto independent wireless and wireline teams to form a single network management organization. The network will proactively assure a high quality and consistent experience for customers regardless of device or type of connection.

Alcatel-Lucent said it will set up and operate next-generation OSS (operations support systems) and introduce advanced real-time optimization tools to improve network performance across Reliance’s wireless, wireline, long-distance, fiber and utilities’ functions.

“We are happy to announce our new partnership with Alcatel-Lucent, which is a transformative leap from the limited scope and vision of traditional outsourcing of services. This will enable Reliance Communications to take the lead in offering next generation telecom solutions that will meet and exceed the expectations of our customers, and help them to transit from voice-led usage to a seamless data experience across multiple devices and platforms,” stated Gurdeep Singh, Chief Executive Officer, Wireless Business, Reliance Communications.

"This business association is an extension of our long-standing relationship with Reliance Communications, and our commitment to India. It also demonstrates our renewed focus on managed services as we apply greater selectivity on more value-added contracts. The enormous scope of this agreement will bring a wide variety of skills, expertise and hands-on know-how that we can leverage for the benefit of others," said Rajeev Singh-Molares, President, Asia-Pacific with Alcatel-Lucent.

Reliance Communications has a customer base of about 130 million including over 2.5 million individual overseas retail customers. It has established a pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting best-of-class services spanning the entire communications value chain, covering over 24,000 towns and 600,000 villages.

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