The VCC software can be updated or changed within minutes to update campaign scripts, add agents to different campaigns or activate remote agents. It also offers real time CRM integration to direct customer calls to the right operator regardless of the contact channel used. Telstra Global provides multi-channel customer service experience with a single service level agreement.
Telstra’s Applications and Ventures Group recently made an investment in IPscape.
http://www.telstra.com
02-Jul-12
