Swisscom is using RADCOM's Omni-Q service assurance solution for monitoring its new IMS (IP Multimedia Subsystem) production network. RADCOM's gear has previously been used in Swisscom's IMS laboratory testing. In in the first phases of commercial IMS services, Swisscom has found a need for pro-active Tier 2 and 3 engineering troubleshooting. The IMS network consists of an Ericsson core and Broadsoft application servers. RADCOM's advanced QExpert business intelligence workflow reporting provides efficient and pro-active engineering and support. It monitors SS7, IMS and mobile services. http://www.RADCOM.com