BT Adds Self-help Option for Broadband Customers

BT introduced an enhanced 'self-help' option for its range of broadband services, from Broadband Basic to BT Yahoo! Broadband. Called 'BT Broadband Help' or 'BT Yahoo! Help', it enables customers to receive automated pop-ups that will automatically alert users to potential problems. These include issues with connection and email, general settings enquiries and internet usage allowances. It will then take the user through the necessary steps to remedy the problem,. The service is based on management software from Motive, Inc.



The service is available to new broadband customers through a CD installation. Existing customers can download the software via the BT website. http://www.btplc.com