Cisco Announces New Global Technical Support Services Program

Cisco Systems is launching a new Global Services Alliance program to help its partners provide co-branded technical support services to customers requiring consistent information technology (IT) support capabilities on a global scale. The program integrates Cisco SMARTnet technical support and Cisco services' best practices with the partner's value-added IT services. The program is expected to benefit Cisco customers with extensive IT resources distributed across multiple countries.



To be eligible for the Global Services Alliance program, interested Cisco partners must have achieved multinational certification in two of Cisco's three multiple country regions (Europe, Middle East, and Africa; Asia-Pacific and Americas International) and Cisco Gold Certified Partner status in the United States and Japan. In addition, Global Services Alliance partners will need to make ongoing investments, such as linking their internal support systems to Cisco's support systems, to facilitate an integrated services offering. http://www.cisco.com