BellSouth has chosen SupportSoft as a software vendor for complete service automation to support all of its retail DSL Internet access subscribers. Specifically, BellSouth will be using SupportSoft's SmartAccess, HomeNet, and Knowledge Center products, in addition to its previous deployments of SupportSoft's Service Automation Suite. SupportSoft counts seven out of the top nine North American broadband service providers among its customers. Financial terms were not disclosed.
http://www.support.com
Monday, September 15, 2003
SupportSoft Further Automates Customer Service for BellSouth
Monday, September 15, 2003
Last Mile
