Half of Consumers Dissatisfied with Quality of Their Internet Service

In a study of 14,000 consumers' opinions of Internet service quality, the National Regulatory Research Institute (NRRI) found that half of all subscribers, regardless of connection type, complain about Internet service quality. Furthermore, satisfaction ratings for dialup connections may meet or exceed those for broadband. Survey respondents awarded their ISPs with an average letter grade of C+. Nearly half of those surveyed cited fewer service interruptions as a reason for switching providers. For those customers who would consider switching or definitely switch providers, the quality of Internet connections is the most frequently cited reason for a move. Other top motivators are faster data rates and lower prices. Less than 25 percent say the speed of their Internet connection meets their expectations.
http://www.nrri.ohio-state.edu