SK Telecom (SKT) and Deutsche Telekom will jointly develop an industry-specific language model (LLM) to serve as a digital assistant in customer service.
SKT and Deutsche Telekom plan to collaborate with AI companies such as Anthropic (Claude 2) and Meta (LLaMa2) to co-develop a multilingual – i.e, German, English, Korean, etc. - large language model (LLM) tailored to the needs of telcos. They plan to unveil the first version of the telco-specific LLM in the first quarter of 2024. The aim is to support telecommunications companies, e.g. in Europe, Asia and the Middle East, in setting up their own digital assistants based on generative AI.
“AI shows impressive potential to significantly enhance human problem-solving capabilities. To maximize its use especially in customer service, we need to adapt existing large language models and train them with our unique data. This will elevate our generative AI tools," says Claudia Nemat, Member of the Board of Management for Technology and Innovation at Deutsche Telekom.
“Through our partnership with Deutsche Telekom, we have secured a strong opportunity and momentum to gain global AI leadership and drive new growth,” said Ryu Young-sang, CEO of SKT. “By combining the strengths and capabilities of the two companies in AI technology, platform and infrastructure, we expect to empower enterprises in many different industries to deliver new and higher value to their customers.”
This marks the start of the "Global Telco AI Alliance" of Deutsche Telekom, e&, Singtel and SK Telecom, which was announced in the summer.
Deutsche Telekom's "Ask Magenta Voice" is now available on the mobile phone hotline. Customers are no longer asked to present their concerns in several levels in keywords, but can speak it freely in natural language, as was already the case in the chat.
Global Telco AI Alliance gets underway
