An Anomaly Detection Service is being rolled out across Vodafone’s pan-European network to quickly detect and remediate network anomalies before they impact Vodafone customers.
The machine learning based application is running on Google Cloud. It is based on Nokia Bell Labs technology and was developed after a Nokia-Vodafone agreement signed in 2020. The product quickly detects and troubleshoots irregularities, such as mobile site congestion and interference, and unexpected latency, that can impact customer service quality.
Following an initial deployment in Italy on more than 60,000 4G cells, Vodafone will extend the service to all its European markets by early 2022.
Anomaly detection is offered “as-a-service,” an important dimension to Nokia’s Cloud and Network Services’ business group strategy, and there are plans to eventually apply Anomaly Detection Service to Vodafone’s 5G and core networks.
Vodafone expects that around 80 percent of all its anomalous mobile network issues and capacity demands will be automatically detected and addressed using Anomaly Detection Service.
Johan Wibergh, Chief Technology Officer, Vodafone, said: “We are building an automated and programmable network that can respond quickly to our customers’ needs. As we extend 5G across Europe, it is important to match the speed and responsiveness of this new technology with a great service. With machine learning, we can ensure a consistently high-quality performance that is as smart as the technology behind it.”
Amol Phadke, Managing Director, Telecom Industry Solutions, Google Cloud, said: “We are thrilled to partner with Nokia and Vodafone to deliver a data- and AI-driven solution that scales quickly and leverages automation to increase cost efficiency and ensures seamless customer experiences across Europe. As behaviors change and the data needed for analysis increases in velocity, volume, and complexity, automation and a cloud-based data platform are now key in making fast and informed decisions.”
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