Amdocs and Vodafone have signed a five-year global managed services agreement for Vodafone's customer care and billing domain based on Amdocs software applications.
Specifically, Vodafone selected Amdocs to be the managed services provider to deliver application development, operations and maintenance services. Amdocs will establish a dedicated Shared Service and Development Center for Vodafone and this center will start with servicing Vodafone's local markets in Germany, UK and the Netherlands. Financial terms were not disclosed.
"This agreement is testament to the relationship between Amdocs and Vodafone that stretches over two decades," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "Our managed services model helps Vodafone to provide a consistent customer experience across markets through standardized service-level agreements, as well as leverage Amdocs' business knowledge and expertise to deliver service excellence and innovation."
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