Avaya Offers Proactive Contact Center Solutions

Avaya launched two new contact center solutions tohelp businesses use outbound communications and self service automation to drive new efficiencies, improve cost-savings and enhance customer experiences.


Avaya's Proactive Outreach for Financial Services and Proactive Outreach for Healthcare enables companies to deliver important information to customers -- such as appointment reminders or bill payment requests -- and let them complete transactions using automated menus or speech commands. The Proactive Outreach capabilities help financial companies and healthcare providers deal with large volumes of incoming customer calls on a daily basis.http://www.avaya.com