BT Handles Million VoIP Calls per Day for Gov't Agency

BT announced that a newly installed IP telephony platform at the UK's Department for Work and Pensions (DWP) is now handling one million VoIP calls per day. The network installation reaches 435 sites around the UK and serves over 35,000 users. To date, over 24,000 new handsets and nearly 4,000 fax and other analogue devices are in use over the new network.



BT is replacing the entire DWP estate of PBX and other legacy telephony services with a Nortel hosted Service that will ultimately support DWP's Telephony & Contact Center users. BT has installed the Nortel Communication Server 2000 Carrier class soft switch in its core network to provide the hosted IP telephony. Nortel is also supply handsets for the project.
http://www.btplc.com

http://www.nortel.com