Nortel opened a new Global Operations Center of Excellence in Istanbul to help provide enhanced technical support services to its service provider customers around the world. The facility provides technical and operational support to Nortel customers deploying next-generation mobile, converged, metro Ethernet and optical networks. This includes product support for global customers, network technical support for customers in North America, and network integration and technical support for customers in Europe, the Middle East and Africa. http://www.nortel.com