AT&T and Avaya announced a global strategic alliance to help businesses and government agencies manage the migration to VoIP. The companies said that by giving customers a single point of contact for virtually every aspect of this migration, including design, implementation, operation, ongoing management and maintenance, they would accelerate global VoIP and IP telephony deployments and simplify the integration with traditional circuit-switched enterprise voice networks.
Key points of the alliance include:
- A single source for the seamless integration of IP-based voice and data networks worldwide
- Reduced total cost of ownership
- Flexibility and control to deploy IP telephony when and where it makes sense
- Around-the-clock proactive network-monitoring and fault isolation and resolution via AT&T's integrated Global Enterprise Management System
- Direct access through the AT&T Global Client Support Center to Avaya expertise and tools for integrated service delivery across the customer's network
- Visibility and management control over their enterprise VoIP network and IP telephony infrastructure through the AT&T Business DirectWeb portal.
The alliance formalizes the joint work both companies have been doing and expands the relationship globally, providing a consistent customer experience regardless of location. As a result, AT&T has integrated a full suite of Avaya IP telephony products, including Avaya Communication Manager, with the AT&T IP Telephony and LAN Service. Avaya IP telephony products, including the Avaya IP Office converged solution for small and medium businesses, also have been integrated into the global AT&T Solution Center Lab Network, which helps businesses quickly assess, plan, design and implement new network solutions.
"Interoperability is one of the biggest challenges facing businesses and government agencies today, as they plan their migration to VoIP and IP telephony. This alliance addresses that challenge, ensuring that regardless of where enterprises are in this migration, their traditional voice networks will interoperate with their IP-based voice network and equipment," said Eric Shepcaro, AT&T vice president of business strategy and development.
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