Spain's Auna Selects SupportSoft

Auna Telecomunicaciones, Spain's second largest broadband provider with more than 500,000 broadband subscribers, has selected SupportSoft SmartAccess and SupportSoft Service Automation Suite software to automate broadband installation and ongoing support for its subscribers. SupportSoft's SmartAccess can automatically determine if a subscriber's computing system qualifies for a high-speed connection and enable the customer to self-install the service. SupportSoft's Service Automation Suite can enable broadband subscribers to resolve technical issues, either online or offline, through knowledge-enabled self-service that can include automated resolutions to common problems.
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