Portugal's TV Cabo Selects SupportSoft for Broadband Customer Service

TV Cabo, the cable subsidiary of Portugal Multimedia, has selected SupportSoft's SmartAccess software and Service Automation Suite to help in providing customer service for its high-speed data subscribers throughout Portugal. Specifically, TV Cabo selected SupportSoft software to automate the installation of NetCabo broadband Internet access and further provide ongoing, multi-channel customer support via self-service and assisted service solutions.

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