BT Selects Nortel for IP Telephony-Based Virtual Contact Centres

BT has selected Nortel to upgrade its contact centre infrastructure that serves more than 500 business units across 124 sites in the UK. The consolidated, converged infrastructure based on Nortel's VoIP call server portfolio will replace BT's existing distributed infrastructure based on a Nortel Meridian 1 PBX telephony system and Meridian MAX call routing technology. BT will also deploy Nortel Communication Server 1000 to five core sites across the UK, providing integrated IP telephony services for its internal contact centre operations. The deployment will include Symposium Call Center Server. In addition, almost 10,000 Nortel 2004 IP phones will be deployed to BT's internal contact centre agents. http://www.nortel.com