Global Crossing announced new Service Level Agreements (SLAs) for its converged IP services, including IP VPNs, VoIP and IP video. The upgraded SLAs include:
- end-to-end availability of 99.999%, compared to the previous guarantee 99.9%.
- packet delivery of 99.999%, compared to the previous guarantee of 99.9%.
- jitter of 5 milliseconds (ms), compared to the previous guarantee of 15 ms.
- a new service guarantee ensures that service performance issues trigger availability guarantees and reparations.
- a new performance guarantee equates service degradation with unavailability, and offers reparations to customers experiencing severe latency, jitter or packet delivery issues.
Global Crossing said its IP network has been operating at 99.999% packet delivery and availability, and less than 5 ms of jitter during 2004. Routing is optimized across the network using MPLS. The company also noted that it is currently carrying up to 2.5 billion minutes per month over its private, global VoIP platform, deployed four years ago. http://www.globalcrossing.com
