MCI Raises Bar on Internet SLAs

MCI tightened its service level agreements (SLA) for IP traffic between key global business centers. All of MCI's Internet service customers worldwide are automatically covered by the enhanced SLAs, which include more stringent network performance guarantees for latency and additional packet delivery guarantees for Latin America, Asia Pacific and EMEA. The North American performance guarantees for average round-trip transmission is now 45 milliseconds or less between hub routers in North America, representing nearly 20% faster transm



MCI is also introducing a jitter guarantee of one millisecond for U.S. traffic that will enable customers to better carry time-sensitive applications like VoIP over their networks. The new metrics are being applied across all MCI IP services, including dedicated and remote Internet access, IP VPN Dedicated and Remote, and Internet Colocation services, at no additional cost to customers.



MCI will also enhance its Remote Access Services this fall with the addition of new end-to-end SLAs for all MCI Internet Dial Corporate customers to ensure a positive experience for each and every end-user. Utilizing MCI's Dial Analysis monitoring and reporting platform, customers will be able to measure end-user performance against the new end-to-end SLAs. http://global.mci.com/terms/us/products/internet/sla/