Tuesday, April 6, 2004

ntl to Consolidate 13 Call Centers to 3

ntl, the UK's largest cable company with over 1 million broadband customers and 2.9 million residential TV customers, will consolidate its 13 call centers, which support ntl's UK home division, to three state-of-the-art call centers equipped for growth. Newer technology and streamlined processes will result in the elimination of up to 1,500 jobs. Ntl said it hopes to achieve much of this reduction through natural turnover. http://www.ntl.com