Avaya Develops Contact Center for Singapore Bank

Avaya was selected to develop a Multimedia Integrated Contact Centre for the local operations of United Overseas Bank, Singapore's second largest bank. UOB will use Avaya Interaction Centre ("Avaya IC"), a multimedia-enabled platform that provides consistent personalization, routing, and management of customer interactions across all communication channels, including inbound and outbound voice and email. The platform enables UOB to swiftly direct customers to staff who will, in turn, have full 'pop-up' information of customers' past transactions. The project was valued at US$1 million.
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