Sprint introduced simplified service level agreements (SLAs) across its global data portfolio. The new SLAs offer a tiered structure of performance metrics, guarantees on jitter (the variation in latency that could impact videoconferencing applications), and a 100% credit guarantee for premier SprintLink IP services. The same performance metrics and contract language are provided for IP, frame relay, private line and ATM services. All SLAs include service delivery attributes including installation and availability. The SLA levels are:
- Network node to node -- covers performance up to and including Sprint network nodes
- End-to-end -- covers Sprint network performance plus local access loop
- Managed -- managed network services with proactive credits
