Shanghai Telecom Deploys Micromuse's Netcool

Shanghai Telecom has deployed Micromuse's Netcool suite of products to increase the availability of its voice and data services. Micromuse's Netcool can be used to proactively manage large and complex infrastructure and reduce the mean-time-to-repair of IT-related problems. In addition, Netcool provides a realtime analysis of IT faults so that the impact on business processes and services is visible to operations support staff.
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