Yahoo! selected Convergys for Customer Relation Management

Yahoo! selected Convergys to manage general inquiries and billing-related questions for many of its online premium products and services. Additionally, Convergys will help support Yahoo!'s e-mail and inbound calls. Financial terms were not disclosed. Convergys said its customer service agents working in 46 contact centers currently manage more than 1.7 million customer interactions over the phone or the Internet per day.
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