Nortel Networks Enhances IP Contact Center Solutions

Nortel Networks announced enhancements to its IP Contact Center solutions, including availability of VoiceXML, the validation of its Symposium Communications Driver for Siebel 7, and new capabilities for its Symposium Express Call Center 4.2. Nortel Networks IP Contact Center solutions are now compatible with Succession Communications Server for Enterprise (CSE) 1000. Additional enhancements include: peer IP networking for distribution of calls between nodes in Succession CSE1000-based networked contact center solutions; survivable branch office solutions, enabling greater distribution of agents and centralization of applications; "Private Zone," which enables reservation of voice gateway channels for resource-critical IP agent phones; Power over Ethernet; and an IP call recording applications programming interface.
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