Cambium Launches 5 GHz ePMP Wireless Access for Rural Broadband

Cambium Networks unveiled its ePMP wireless access platform for connecting underserved and unconnected global communities.

ePMP is a point-to-multipoint (PMP) fixed wireless access solution that operates in the 5GHz frequency band and can deliver over 200 Mbps throughput using 2x2 MIMO-OFDM technologies and 20/40 MHz channel bandwidth. Using sectored antennas, ePMP can cover a range of up to 21km.  Up to 120 units can be configured for point-to-multipoint.

Cambium employs intelligent bandwidth algorithms to direct the bandwidth where it’s needed and GPS synchronization for frequency use without interference.  The GPS synchronization significantly improves UDP/TCP performance.  The system uses a commercial 802.11n system on a chip (SoC) that has been modified to create a deterministic TDMA system.  Cambium has also employed a modified, high performance and noise resistant MAC and PHY. The design also features surge protection against lightning strikes.

Compared to Google's Project Loon or Facebook's Internet.org initiative, Cambium said its 5 GHz point-to-multipoint radio is a practical solution for extending broadband to rural or municipal locations.  It could also be deployed in point-to-point configurations for enterprise LAN extension links, or for video surveillance backhaul. Subscriber modules are estimated to cost under US$100.

ePMP incorporates several of Cambium Networks’ innovations:

• GPS Synchronization for Scalability and Quality of Service (QoS) – GPS sync provides the scalability and reliability service providers need to expand their networks, enabling them to take advantage of growth opportunities and create sustainable business models. ePMP is able to handle up to 120 subscribers per unit without service degradation due in part to the spectral efficiency achieved through GPS sync.
  
•  Prioritization for Quality of Service (QoS) - ePMP provides superior QoS with three levels of support for VoIP, high-speed data and video applications. The auto VoIP feature on the GUI enables automatic voice prioritization, delivering clear and uninterrupted audio. Prioritization ensures maximum performance, consistently delivering high data quality and guarding against garbled speech and choppy video transmissions.
  
• Robust Security – ePMP assures integrity of critical information transmitted over the network with 128-bit AES encryption and L2 and L3 firewall settings.
   
•  Durability, Ease of Deployment and Maintenance - With a decade of experience in outdoor installation, Cambium Networks’ hardware is designed to ensure consistently high performance and resiliency in the outdoor environment regardless of temperature, humidity or altitude, and requires few tools to install. Its GUI is intuitive with real-time dashboard support, and companies can also use call center support with toll-free or local telephone access in 22 countries.

The company is introducing two ePMP modules: the ePMP 1000 Integrated Radio and the ePMP 1000 GPS Sync Radio. Both can be configured in GPS synchronized networks as synchronization is a necessity in any environment, regardless of spectral competition.

“It is Cambium Networks’ vision to connect the unconnected and make a difference without sacrificing any modicum of quality – we have taken the first step in realizing our dream with ePMP,” said Atul Bhatnagar, president and CEO, Cambium Networks. “The "e" in ePMP stands for ‘equalize,’ and we consider it our call to action. This platform levels the global economic playing field by facilitating Internet connections in places where connectivity was once impossible.”

http://www.cambiumnetworks.com
http://www.connectingtheunconnected.org

• Cambium Networks was previously Motorola Solutions' Point-to-Point (PTP or Orthogon) and Point-to-Multipoint (PMP or Canopy) Wireless Broadband Networks division.  The company spun-out in 2011 as an independent company owned by Vector Capital. The company is based in Rolling Meadows, Illinois.
  
• In February 2013, Cambium Networks named Atul Bhatnagar as President & CEO.  He previously served as President and CEO of Ixia, and, before that, as VP & GM of Nortel's Enterprise Data Networks group. 

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CenturyLink to Power Data Center with Fuel Cells

CenturyLink will install Bloom Energy fuel cells to generate up to 500 kilowatts of clean, reliable power for one of its California data centers.

The fuel cells, expected to produce nearly 4.4 million kilowatt-hours of annual electricity, will help power cloud, managed hosting and colocation services housed within the data center, located in Irvine, California, and operated by Savvis, a CenturyLink company. The Bloom system will be fully operational in early to mid-2014.

“We must explore our energy alternatives to support advancements in technology and the escalating demand for network and IT infrastructure,” said David Meredith, senior vice president and global general manager for Savvis. “Bloom’s clean fuel cells offer a way for businesses like CenturyLink to promote the continuing evolution of technology without sacrificing their sustainability commitments.”

http://www.centurylink.com/Pages/AboutUs/Community/Environment/
http://www.Bloomenergy.com

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Zayo Acquires Chicago-to-Denver Fiber Network

Zayo Group has acquired FiberLink, which operates a 1,200-mile route fiber network running between downtown Chicago through Des Moines and Omaha to downtown Denver. With this acquisition, Zayo now offers approximately 26,000 routes miles of dark fiber with associated colocation and technical support services.

Financial terms were not disclosed but Zayo said that, in conjunction with the transaction, it drew funds from its previously undrawn $250 million revolving credit facility.

“FiberLink’s assets strengthen our ability to provide a broad range of end-to-end solutions to our customers,” says Matt Erickson, president of Zayo’s fiber, transport and infrastructure division. “Des Moines is a growing data center market that will now have greater access to Zayo’s network footprint.”

http://www.zayo.com

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Level 3 Launches "Voice Complete" SIP Platform

Level 3 Communications launched a new SIP-based (session initiation protocol) platform that enables enterprises to securely connect more sites with greater operating and cost efficiency, incorporating a fully native PRI (primary rate interface)-handoff capability and other new performance-enhancing features.

Level 3 said its Voice Complete solution achieves higher overall efficiency and savings when compared to existing service offerings by including built-in options for disaster recovery, emergency 911 and the ability to connect legacy TDM office sites more easily without  the need for equipment upgrades.

Key features include:

• A fully native PRI-handoff option, allowing customers to receive a SIP handoff directly to a TDM (time division multiplexing) private branch exchange (PBX) without the need to purchase or configure additional equipment.
  
• Geographically independent telephone numbers, simplifying the management of telephone numbers across mobile workforces and providing virtual presence.
  
• A combination of dedicated long distance and local services, SIP services and ISDN-PRI (integrated services digital network) services.

http://www.level3.com/en/products-and-services/voice/enterprise-voice/sip-services/sip-provider-trunking/

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Time Warner Cable to Acquire DukeNet for $600 Million

Time Warner Cable has agreed to acquire DukeNet Communications for $600 million in cash, including the repayment of debt.

DukeNet Communications, which is a subsidiary of Duke Energy Corporation, operates a regional fiber optic network company serving customers in North Carolina and South Carolina, as well as five other states in the Southeast.  Its fiber network spans over 8,700 miles and provides high-capacity services to wireless carrier, data center, government, and enterprise customers. Duke Energy owns 50 percent of DukeNet. The Alinda investment funds own the remaining 50 percent.

"Business Services is a key growth area for Time Warner Cable and this acquisition will greatly enhance our already growing fiber network to better serve customers, particularly those in key markets in the Carolinas," said Phil Meeks, Executive Vice President and COO of Business Services for Time Warner Cable. "This acquisition will help us expand our fiber footprint at a price that is consistent with our disciplined approach to M&A, accounting for expected synergies and tax benefits."

http://www.twc.com
http://www.dukenet.com/

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Altera Collaborates on China Mobile's C-RAN Architecture

Altera is collaborating with China Mobile Research Institute (CMRI) on its Centralized Radio Access Network (C-RAN) architecture. The cloud-based C-RAN architecture aims to use cloud technology to centralize the baseband processing across a large-scale area. China Mobile is actively developing the C-RAN architecture in order to cost-effectively optimize its network based on various wireless standards including GSM (2G), TD-SCDMA (3G) and LTE (4G).

Altera announced that its FPGAs and intellectual property (IP) are being used as a development platform.  Altera is also providing technical support to verify future wireless architectures used in the cellular network of China Mobile.

“A C-RAN architecture addresses many of the challenges that carriers like China Mobile must deal with in this mobile internet era,” said Scott Bibaud,senior vice president and general manager of Altera’s Communications and Broadcast Division.

http://www.altera.com

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AT&T's U-verse Mobile App Extends Some Live TV for Tablets/Mobiles

AT&T launched more than 100 live channels on its U-verse App for smartphone and tablets.

However, due to restricted broadcast rights, the mobile app, which is available only for customers of the residential AT&T U-verse TV service, currently allows about 20 of the channels to be watched outside the home.

 AT&T said it will be adding more live channels and expanding the live channels to more devices on an ongoing basis.

"By making live TV content available across devices we're enabling our customers to watch TV on their terms when and where they want it," said Mel Coker, Chief Marketing Officer, AT&T Home Solutions. "U-verse has always been about delivering a TV experience built around our customers, and this enhancement gives them even more flexibility and control."

In addition to live channels, the U-verse App also offers remote control features, a channel guide, thousands of on-demand shows, extra content about the programming, and advanced search.

http://www.att.com/u-verse
http://uverseonline.att.net/uverse/uvtablet

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HickoryTech Changes Name to Enventis

HickoryTech, which serves the upper mid-West with fiber network spanning more than 4,100 route miles, changed its name to Enventis.

HickoryTech currently operates under the Enventis brand in the Twin Cities, northern Minnesota, Rochester, Minn., Fargo, North Dakota and Des Moines, Iowa areas where the company has offices and local employees.  This announcement extends the Enventis brand to the company’s operations in southern Minnesota and northwest Iowa where the company provides residential and business communication solutions in 34 communities.

http://www.enventis.com/

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LINX Picks CoreSite for North American Peering Exchange

The London Internet Exchange (LINX) has chosen CoreSite's Northern Virginia data center campus as one of the locations for its first North American peering exchange, LINX NoVA.

LINX, one of the world's largest Internet exchanges, recently announced plans to bring it distributed peering model to North America.

"We are delighted to be expanding into North America," said John Souter, CEO at LINX. "We believe that our deployment in CoreSite's Northern Virginia campus will contribute to us being able to create a successful new exchange in the US. To demonstrate our commitment to building a world leading Internet Exchange in North America we will be subsidizing it by providing free 10G ports to any networks who join."

In addition to being able to peer in the Northern Virginia area at LINX NoVA, CoreSite's Open Internet Exchange Hub currently provides direct connections to multiple exchanges including remote access to peering in Europe at the London Internet Exchange (LINX), Amsterdam Internet Exchange (AMS-IX), German Commercial Internet Exchange (DE-CIX), and peering elsewhere in the US with New York International Internet Exchange (NYIIX) and CoreSite's Any2 Internet Exchange.

"The addition of LINX NoVA to our group of peering partners will further enhance the existing network density inherent in CoreSite's Northern Virginia community and support the development of a more robust Internet peering ecosystem in the important Northern Virginia market," said Brian Warren, VP Product Management at CoreSite. "As reflected by the introduction of our Open Internet Exchange Hub last year, we believe in the importance of neutral Internet exchanges and our relationship with LINX NoVA in Virginia further strengthens our platform’s value in providing our customers additional opportunities for both connectivity and community."

http://coresite.com/press-releases/london-internet-exchange-selects-coresite-data-center-for-first-north-american-peering-exchange.php

• In August, The London Internet Exchange (LINX) announced plans to establish a new, neutral, multi-site Internet Exchange in EvoSwitch's new WDC1 data center in Manassas, Virginia.  The Exchange, called LINX USA, will be run by LINX and be closely modeled after their Exchange in London, currently one of the largest exchanges for Internet traffic worldwide.
• 
  
• EvoSwitch's WDC1 data center in northern Virginia is the first of three data centers in the region to reach an agreement with LINX for its initial footprint as a multi-site Internet Exchange (IXP).

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Stream Builds Another Big Data Center in Texas

Stream Data Centers will build a state-of-the-art, 75,840-square-foot data center in San Antonio, Texas.

The greenfield facility will deliver 7.2 MW of critical-load power. It will include dual-feed power from two separate substations, and Stream will utilize its standard 2N electrical / N+1 mechanical configuration for the project.

Stream plans to divide the data center into three 10,000-square-foot PDC Suites, which can be further divided in 200 KW increments to meet multiple size requirements in the market. The facility will also feature redundant telecommunication rooms with access to the multiple fiber providers serving the site. Each suite will also provide 4,500 square feet of private, dedicated office space for disaster recovery.

“San Antonio’s central location, reliable infrastructure and stable cost of electricity make it a great choice for national enterprise users to locate and operate their mission-critical infrastructure,” said Rob Kennedy, co-managing partner, Stream Data Centers. “We’re looking forward to completing construction to help meet the growing demand for IT infrastructure in San Antonio and Central Texas.”

The Stream PDC in San Antonio will be fully commissioned and ready for occupancy in May 2014. The company also has data center facilities in Dallas, Denver, Houston and Minneapolis.

http://www.streamdatacenters.com

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China Telecom's IMS Deployment Covers 3 Million

ZTE announced commercial activation of the full-service IMS network it built for China Telecom.

The network, which ZTE describes as the world’s-largest IMS project under construction, is already serving approximately 3 million users in China’s Jiangsu and Fujian provinces. In Jiangsu, user numbers have reached 1.5 million, and in Fujian, the network has approximately 1.4 million users.

ZTE provided large-capacity core network services to China Telecom. Further, its fixed-network transformation solution fully interconnects with all existing access modes, including PRA, BRA, H.248, MGCP, H.323 and others. ZTE supports the most access types of any vendor, helping ensure smooth network evolution. To ensure future multimedia service development, ZTE also has created convergence between intelligent services and new multimedia services.

ZTE also provides complete network security solution in levels of board, NE and regional disaster redundancy, as well as perfect bypass mechanisms. The company has been given a top performance rating following security tests by China Telecom.

“ZTE is dedicated to building a full-service IMS network for China Telecom,” said CEO of ZTE’s Core Network Product Line Mr. Liu Jianhua. The continued growth of this commercial development in Jiangsu and Fujian is evidence of this. We highly value our relationship with China Telecom.”

ZTE also noted that it has signed more than 150 commercial/trial contracts globally for its IMS solutions.

http://wwwen.zte.com.cn/en/press_center/news/201309/t20130926_406176.html

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Anite Launches LTE-A Carrier Aggregation Network Testing Solution

Anite announced the commercial release of an LTE-A and carrier aggregation ("CA") testing solution for mobile network operators and network infrastructure vendors.

Anite said LTE-A CA measurements with its Nemo Outdoor provide detailed information about the primary and secondary component carriers, including physical cell ID, signal levels and quality. Also link adaptation and radio resource allocation can be monitored among many other detailed LTE parameters.

"Staying ahead in a fast-changing competitive environment means being first to deliver new functionality. The launch of LTE-A carrier aggregation testing with Nemo Outdoor underlines Anite's leadership in cutting-edge technologies" says Petri Toljamo, Managing Director at Anite's Network

Testing business. He continues, "Key industry players are already preparing for LTE-A and carrier aggregation deployments. With our help operators can make sure their networks are optimised for providing the high data rates their customers are demanding."

http://www.anite.com/nemo

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AT&T Comments on Potential U.S. Government Default

AT&T Chairman and CEO Randall Stephenson issued the following statement:

"It is unthinkable that the United States could default on its financial commitments, and it would be the height of irresponsibility for any public official to consider such a course.  In fact, even the discussion of default poses great risk to our economy and to our country.  It is imperative to our Nation that the overwhelming majority of our public officials who recognize this reality unite their efforts, regardless of party, to bring a responsible solution forward."

http://www.att.com/aboutus

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Mavenir Systems Files for IPO

Mavenir Systems filed a registration statement with the Securities and Exchange Commission for a proposed initial public offering of its common stock.

The number of shares to be offered and the price range for the proposed offering have not yet been determined.

Mavenir plans to list its common stock on the New York Stock Exchange under the ticker symbol "MVNR."

Mavenir supplies software-based communications solutions that enable mobile service providers to deliver high-quality IP-based voice, video, rich communication and enhanced messaging services to their subscribers globally. Its mOne software platform supports Voice-Over-LTE (VoLTE) and Rich Communication Services 5.0 (RCS).

http://www.mavenir.com

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MGM Resorts Builds High-Density Wi-Fi in Las Vegas with Cisco

MGM Resorts International has extending its high-density Wi-Fi network to its Monte Carlo, New York-New York, Luxor and Excalibur properties.

The Wi-Fi network covers the low-rise public spaces – including pools, casinos, lobbies and restaurants – any place a visitor may wish to have mobile service.  The rollout began with Bellagio, MGM Grand, Mandalay Bay including THEhotel, and The Mirage, all completed at the end of 2012. The Wi-Fi at ARIA, Vdara and The Shops at Crystals, that launched with CityCenter's opening in 2009, has been integrated with the new system so guests have seamless Wi-Fi connectivity when traveling from resort to resort and the same customizable Wi-Fi experience and bandwidth options, regardless of which property they are visiting.

Cisco is the lead vendor for the project.

"No one else in Las Vegas, and even the world, within the Hospitality industry can offer the scale, quantity and quality of wireless services we now have available," said John Bollen, Senior Vice President and Chief Digital Officer for MGM Resorts International. "We implemented the same commercial-grade technology and design solutions used at last year's Super Bowl and Summer Olympics to provide even better engagement with MGM Resorts' world-class destinations. With this new capability and the right technology partners, we are developing and enhancing innovative products and services based on our customers' needs, interests and preferences to deliver the best possible experience at our premier resorts."

http://www.mgmresorts.com

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Gigamon Files for Follow-On Offering

Gigamon, which supplies network traffic visibility solutions, filed a registration statement with the Securities and Exchange Commission relating to a proposed public offering of shares of its common stock.

Gigamon is proposing to offer 300,000 shares and certain selling stockholders are proposing to offer 4,800,000 shares.  In addition, certain of the selling stockholders are expected to grant the underwriters a 30-day option to purchase up to 765,000 additional shares of common stock from them.

Gigamon will not receive any of the proceeds from the sale of the shares that are proposed to be sold by the selling stockholders.

Goldman, Sachs & Co., BofA Merrill Lynch and Credit Suisse are acting as lead joint book-running managers for the offering and Raymond James,

Pacific Crest and William Blair are acting as co-managers for the offering.

http://www.gigamon.com

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Frontier Announces CWA Labor Agreement

Frontier Communications confirmed that members of the Communications Workers of America (CWA) in five Midwest states ratified a new labor agreement.

The contract, finalized Sept. 24 after almost seven months of negotiations, affects more than 1,100 employees, including 574 employees in Ohio. The new contract also covers employees in Indiana, Wisconsin, Illinois and Michigan. The ratified contract expires in February 2017.

"Facing an increasingly competitive business environment, the CWA and Frontier worked together to reach a contract that was satisfactory to both parties,” Davidson said. “Both sides recognized that we are in this together, and the ratification is a ‘win-win' outcome for employees, customers and the company’s future."

http://www.frontier.com

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Verizon Cloud Takes on AWS with On-Demand Compute, Object Storage

Verizon introduced its new cloud Infrastructure as a Service (IaaS) platform and cloud-based object storage service, saying its ambition is to fundamentally change how public clouds are built so that large enterprises, mid-size companies and small development shops can get the agility and economic benefit of a generic public cloud along with the reliability and scale of an enterprise-level service.

Significantly, Verizon Cloud can leverage the company’s global IP network, managed security services and global data centers, including the facilities and expertise of its Verizon Terremark division.

Verizon Cloud has two main components: Cloud Compute and Cloud Storage.

• Verizon Cloud Compute enables users to create and deploy virtual machines in seconds.  Users pay for only what they need and can determine and set virtual machine and network performance, providing predictable performance for mission critical applications even during peak times. Additionally, users can configure storage performance and attach storage to multiple virtual machines. Previously, services had pre-set configurations for size (e.g. small, medium, large) and performance, with little flexibility regarding virtual machine and network performance and storage configuration. No other cloud offering provides this level of control. Payment can be made via credit card or purchase orders on file.
• Verizon Cloud Storage is an object-addressable, multitenant storage platform providing safe, durable, reliable and cost-effective storage accessible from anywhere on the Web. The company said its service overcomes latency issues that have plagued many traditional storage offerings, providing improved performance.

“Verizon created the enterprise cloud, now we’re recreating it,” said John Stratton, president of Verizon Enterprise Solutions. “This is the revolution in cloud services that enterprises have been calling for.  We took feedback from our enterprise clients across the globe and built a new cloud platform from the bottom up to deliver the attributes they require.”

“We are putting control and choice back in the hands of the user, while still addressing their needs for availability, performance and security,” said John Considine, chief technology officer of Verizon Terremark. “We started from scratch, building the core components we felt necessary to achieve that goal.”

Verizon Cloud Compute and Verizon Cloud Storage are installed in Verizon cloud data centers in Culpeper, Va., Englewood, Colo., Miami; Santa Clara, Calif.; and in Amsterdam, London, and Sao Paolo. Initially, clients will be served out of the Culpeper data center, with other centers around the globe expected to be added through mid-2014

http://beta.cloud.verizon.com/

• In 2011, Verizon Communications acquired Terremark, a global provider of managed IT infrastructure and cloud services, for approximately $1.4 billion.  At the time of the acquisition, Terremark, which is headquartered in Miami, operated 13 data centers in the U.S., Europe and Latin America (Miami, Dallas, Wash. D.C., Santa Clara, Bogota, Sao Paolo, Santo Domingo, Amsterdam, Brussels, Madrid and Istambul).  Prior to the deal, Verizon operated more than 220 data centers across 23 countries, including 19 premium centers and five smart centers.

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Fujitsu Intros New FLASHWAVE Ethernet Services Platforms

Fujitsu continues to expand its Ethernet Services Platform with the introduction of FLASHWAVE 5310 and FLASHWAVE 5320 systems designed for low-cost delivery of Ethernet Private Line (EPL), Ethernet Virtual Private Line (EVPL) and Ethernet LAN-based services for business and mobile backhaul applications.

Fujitsu said its new Ethernet Services Platforms are engineered to deliver an affordable and seamless path for high performance, standards-based Carrier Ethernet service into metro, enterprise and mobile networks.

The FLASHWAVE 5310 Ethernet Services Platform is a compact, multiservice, carrier-grade system that delivers both Ethernet and TDM-based connectivity. Its small form factor, temperature resilience, and low power consumption make it suitable for installation at wireless towers or customer premises. It features integrated support for both Ethernet and TDM via emulation of T1/E1 and SONET/SDH channelized OC-3/STM-1 circuits. The FLASHWAVE 5310 product provides Ethernet service scalability from 1Mbps to 1Gbps, and 1-16 T1-E1s.  It  also features dedicated hardware for traffic performance monitoring and for MAC address swapping.

The FLASHWAVE 5320 platform delivers Carrier Ethernet aggregation through the access network directly to customer premises. It can be used for extending Ethernet, IP and cloud services to metro areas such as business parks, multi-tenant buildings, cell towers and Wi-Fi hotspots. The FLASHWAVE 5320 product provides 24xSFP and 2xXFP ports with MEF-standards based Carrier Ethernet service scalability from 1MBps to 10Gbps with highly reliable service delivery and G.8032 sub 50ms ring protection. It also features dedicated hardware for traffic performance monitoring.

"With the launch of the FLASHWAVE 5310 and 5320 platforms, service providers can deploy low-cost, protocol-rich Carrier Ethernet solutions into metro, enterprise and mobile networks with confidence,” said Rod Naphan, Senior Vice President, Planning, Fujitsu Network Communications. “Fujitsu continues to develop flexible, comprehensive, standards-based hardware and software to keep networks running and growing as they evolve with changing bandwidth needs.”

http://www.fujitsu.com/us/news/pr/fnc_20131003.html

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NSN Virtualizes its NetAct OSS for Radio, Core and Transport Networks

Nokia Solutions and Networks introduced its NetAct 8, a virtualized, single Operations Support System (OSS) for managing radio, core and transport networks. It provides off-the-shelf management of Network Function Virtualization, simplifying network operations and reducing operational expenses.

The company said its NetAct 8 is able to provide a single, end-to-end view of multi-technology, multi-domain and multi-vendor networks. NetAct 8'd interface shows real-time performance information and powerful alarm correlation to reduce growing operational complexity. Virtualization enables NetAct 8 to deliver very high availability independent of any single hardware platform. Furthermore, future upgrades can be done almost instantly. A single OSS provides unique operational benefits. For example, integrated radio and transport configuration management simplifies the creation of VPN-secured connections between the LTE base station and the Core network.

“Operators need a simpler way to run ever-more sophisticated networks as technologies like LTE and small cells are added. In this latest version of our
With these insights, operators can prioritize fixes with the highest impact. A positive customer experience results in more revenue and happier customers, with fewer calls to the customer care center. The productized integration of SQM and CEM on Demand also enables faster deployment of customer-centric service operations.

Also new are an off-the-shelf integration of Customer Experience Management (CEM) and Service Quality Management (SQM) products as well as a Service Fulfillment Introduction Pack. While SQM proactively identifies the occurrence and causes of service quality degradation, CEM on Demand shows the impact on the individual customer experience.

http://nsn.com/portfolio/products/operations-support-systems

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