Wednesday, March 25, 2009

One Minute Video: Reinventing Customer Care







One Minute Video presented by Dave Ginsburg, Innopath Software.
http://www.innopath.com

Clearwire, Comcast, Huawei and ITRI join WiMAX Forum Board

The WiMAX Forum

has added four new members to its Board of Directors: Ali Tabassi, senior vice president of global ecosystem and standards for Clearwire Corporation, Dave Williams, senior vice president of wireless technology at Comcast Cable, Thomas Lee, vice director of industry standards department for Huawei Technologies, and Bao-Shuh Paul Lin, vice president and general director of the Information and Communications Research Laboratories at Taiwan's Industrial Technology Research Institute (ITRI).


Other members of the WiMAX Forum Board include: Airspan Networks, Alcatel-Lucent, Alvarion, Aperto Networks, British Telecom, Fujitsu, Intel Corporation, KDDI, KT, Motorola, Nokia Siemens Networks, Samsung, Sprint, and ZTE.
http://www.wimaxforum.org

TriQuint Releases Surface-Mount Amplifier for 40 Gbps

TriQuint Semiconductor introduced a surface-mount technology (SMT) device for 40 Gbps. TriQuint's new device combines multiple amplifiers and filters within a surface mount package, providing designers easier assembly for 40 Gbps optical networks. Optimized to work with major manufacturers' optical modulators, TriQuint said its new driver amplifier provides convenience and performance advantages including high output drive capability, superior edge rates and excellent signal-to-noise ratio for a cleaner signal.


TriQuint also released a smaller driver amplifier with improved performance for the 10 Gbps optical communications market.
http://www.triquint.com

Harmonic Supplies Video Compression for New AT&T "CruiseCast"

RaySat Broadcasting Corporation has contracted with Harmonic to provide video compression and stream processing solutions for the new AT&T CruiseCast mobile TV service.


AT&T CruiseCast plans to deliver 42 channels of family satellite TV and radio programming to vehicles in the U.S. The service will be aimed at vehicle "rear seat entertainment systems."


Harmonic's DiviCom Electra 5400 standard definition (SD) MPEG-4 AVC (H.264) encoders, ProStream 1000 stream processing platform and NMX Digital Service Manager were deployed as part of the solution. Terms of the agreement were not disclosed.


The technology used for the AT&T CruiseCast service will overcomes line-of-sight obstacles such as overpasses, buildings, trees or tunnels to deliver television programming to cars, non-commercial trucks and SUVs. RBC, a privately held U.S. company, is working with AT&T Business Development to introduce the new product to the marketplace.
http://www.cruisecast.com
http://www.harmonicinc.com

WildBlue to Lease More Ka-band Capacity From EchoStar

WildBlue and EchoStar Satellite Services completed an agreement under which WildBlue will lease additional Ka-band capacity from EchoStar. This additional capacity comes from EchoStar's currently leased in-space satellites.


WildBlue anticipates additional capacity will become available in the second half of 2009, delivering the same speeds and quality of service enjoyed by current WildBlue customers. http://www.wildblue.com

Telefónica Selects Level 3 for North American Network

Telefónica International Wholesale Services

has selected Level 3 Communications to establish a dedicated wavelength network across North America. The 10-year deal represents the largest single capacity commitment in Level 3 history. Financial terms were not disclosed.


Under the contract, Level 3 will transport voice, data and Internet traffic for over 250 million Telefónica customers from Europe and Latin America. The dedicated wavelength network includes triverse routes - with three alternative fiber paths - between high-traffic locations and route diversity across the remainder of the network. Level 3 has dedicated bandwidth along each route for Telefonica to expand with future demand growth.


Telefónica International Wholesale Services is the organization within the Telefonica Group which provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. Its portfolio, includes International Voice, Capacity, IP Interconnection, Satellite, Corporate and Mobility services, offering direct connectivity between Latin America, US and Europe.
http://www.Level3.com
http://www.telefonica.com/carrierservices

Visible Measures Raises $10 Million for Internet Video Analysis

Visible Measures, a start-up based in Boston, raised $10 million in Series C funding for its independent third-party measurement service for Internet video publishers, advertisers, and viral marketers.


Visible Measures provides its customers and partners with visibility into their online video audiences and how they engage with both content assets and advertising placements.


The funding round was led by new investor Northgate Capital with participation from existing investors General Catalyst Partners and MDV-Mohr Davidow Ventures. Visible Measures has raised over $29 million in total financing to date.
http://www.visiblemeasures.com

Motorola Delivers HD Satellite Transcoder Increasing Output 50%

Motorola announced the DSR-6300 -- the industry's first commercial receiver/decoder (IRD) to deliver three-channel MPEG-4 to MPEG-2 HD transcoding -- enabling cable operators to increase HD throughput by up to 50 percent while offering satellite operators greater flexibility in packaging HD services to their affiliates.


The DSR-6300 features Motorola's closed-loop statistical multiplexing, which dynamically allocates the optimal bandwidth to each program using Motorola patented video complexity analysis. This process provides appropriate and timely bit rate adjustments to services as video becomes more or less difficult to encode. As a result, up to three HD services can be efficiently delivered to the home in QAM-friendly transport bit rates, significantly increasing the number of services that can be delivered over a standard cable 256-QAM feed.


The DSR-6300 simultaneously uses the in-band active format descriptor (AFD) to translate input HD services to an appropriate standard definition (SD) service with proper aspect ratio and resolution. This will allow programmers to migrate to HD-only distribution strategies, further freeing up valuable satellite bandwidth for delivering even more HD services.
http://www.motorola.com

Verizon Launches Fiber Backhaul for Other Wireless Carriers

Verizon has begun offering backhaul services to other mobile carriers using its extensive fiber-optic network to connect cellular towers and mobile switching offices. Thousands of Verizon Wireless' cell sites and mobile switching offices across the country are among the first being networked using Ethernet-based fiber-optic technology, under a contract negotiated with Verizon Partner Solutions, the company's U.S. wholesale division. The Verizon fiber links are available to other wireless carriers as well.


Verizon's fiber backhaul solutions include a Switched Ethernet Service; an all-Ethernet option; and an Ethernet over SONET choice, where the data are sent using SONET, and that provides dual routing of traffic through separate facilities and near-instant recovery should one of the links go down. In each case, data from the cell site is converted immediately to packetized data for transport to mobile telephone switching offices for distribution over appropriate networks.


Verizon said its fiber-backhaul availability leverages both the company's transition in recent years from copper to fiber in its transport facilities as well as its aggressive fiber-to-the-home deployment that is delivering FiOS Internet and FiOS TV services in parts of 16 states, and that puts fiber within reach of approximately 85 percent of various carriers' existing cell sites.


"In an increasingly wireless-dependent society, cellular carriers like Verizon Wireless are engineering their networks to meet both the exploding voice and data traffic demands of today and the capacity requirements that next-generation wireless technologies like LTE and WiMax will place on their facilities," said Quintin Lew, senior vice president of marketing for Verizon Partner Solutions.


"We have the right technology in the right place at the time," Lew said. "Wireless carriers will find value in switching from traditional backhaul links to the higher-value connections we can give them with Ethernet and SONET services on fiber."


Verizon Partner Solutions is solely focused on providing solutions to U.S.-based wholesale customers including wireless carriers, long-distance and local service providers and Internet service providers. VPS has a program-management team focused specifically on fiber-to-the-cell-site implementation and support of wireless carriers interested in taking advantage of fiber backhaul.
http://www.verizon.com/

AT&T to Add or Upgrade 520 Cell Sites in California in '09

AT&T plans to add more than 200 new cell sites throughout California in 2009 while upgrading nearly 320 more cell sites to 3G. The announcement builds on AT&T's 2008 wireless investment in which it added 157 new cell sites in California and upgraded 1,031 existing sites to 3G. From 2006 to 2008, AT&T's total capital investment in its California network was nearly $7.9 billion.


"Our number one priority in 2009 is to continue to enhance the wireless network so our customers have a top notch experience every time they make a call, check an e-mail or surf the Internet on their AT&T device," said Fred Devereux, regional president, AT&T West.
http://www.wireless.att.com/coverageviewer

Tuesday, March 24, 2009

India's Bharti Airtel and MTN Negotiate Possible Combination

Bharti Airtel and MTN Group Limited confirmed that they are discussing a possible combination that would create a leading telecommunications service provider group aligning Bharti's market leading Indian business with MTN's market leading African and Middle Eastern operations. A full merger of MTN and Bharti would create a leading emerging market telecom operator with current combined revenues of over USD 20 billion and a combined customer base of over 200 million.


In a press statement, the companies said they are exploring a potential transaction whereby Bharti would acquire a 49% shareholding in MTN and, in turn, MTN and its shareholders would acquire an approximate 36% economic interest in Bharti, of which 25% would be held by MTN with the remainder held directly by MTN shareholders. Bharti and MTN have agreed to discuss the potential transaction exclusively with one another until July 31, 2009.


"We are delighted at the prospect of developing a partnership with MTN to create an emerging market telecom powerhouse. Both companies would stand to gain significant benefits from sharing each other's best practices in addition to savings emanating from enhanced scale. We see real power in the combination and we will work hard to unleash it for all our shareholders. This opportunity also represents a first of its kind in developing an Indian-African initiative that would serve as a shining example of South-South cooperation," stated Sunil Bharti Mittal, Chairman and Managing Director of Bharti.
http://www.bharti.com

InnoPath Adds LTE Support to ActiveCare Mobile Device Management

InnoPath Software has added support for LTE to its ActiveCare over-the-air mobile device management platform, which already supported CDMA, GSM and WiMAX networks. The platform is used by mobile network operators and handset makers to provide over-the-air support for their customers, reducing call time and driving call avoidance. Key elements of the company's LTE support include:

  • Activation -- the ability to effectively detect, provision and customize devices over an IP-centric LTE network. It supports extensibility customized for a specific operator deployment, such as gathering the current SIP or IP address for client-server interaction.


  • Device Support -- both LTE-only devices as well as ‘dual-mode' devices used in phased operator deployments. InnoPath only requires an OMA-DM client on the device which can be either pre-loaded or post-loaded into the mobile device. InnoPath ActiveCare is compatible with both planned FDD and TDD LTE (TD-LTE) deployments.


  • Standards Evolution -- InnoPath is helping to drive the completion of DM 1.3 within OMA-DM. DM 1.3 provides for provisioning and management of native IP devices over-the-air by supporting non-SMS based bootstrap. Looking to the future, InnoPath is helping drive the definition of DM 2.0.


  • Care -- the ActiveCare capability set and Smart Client are deployable within LTE with a goal of reducing client -- server network bandwidth, average call time and increase customer satisfaction.
http://www.innopath.com

Inphi Develops 28 Gbps Differential Mach-Zehnder Modulator Driver

Inphi announced a 28 Gbps Differential Mach-Zehnder Modulator Driver designed for next-generation 40G Differential Quadrature Phase Shift Keying (DQPSK) and 100G Dual-Polarization QPSK transponders. The company said that while current 40G transponders are designed using components in large and expensive metal packages with microwave connectors, its device is based upon surface mount technology that reduces transponder size and cost while not compromising signal integrity.


"Inphi is driving the ecosystems to transition from metal packages with microwave connectors to surface mount solutions," said Loi Nguyen, Vice President of Technology, Inphi Corporation. "Inphi is working closely with industry leaders to develop the next-generation of compact, lower-cost surface mount 40G and 100G components. The 2811DZ underscores our leadership in driving next generation solutions for 40G/100G telecom infrastructure applications."


Unlike other competing single-ended solutions, Inphi's 2811DZ's unique, patented differential architecture results in the largest output swing, 9http://www.inphi-corp.com

Dell Unveils Latest Server & Storage Products

Dell introduced fourteen new enterprise computing products, including new blades, servers and workstations optimized for virtualized environments. The rollout includes the 11th generation of Dell PowerEdge servers and Precision workstations based on the next generation of Intel's Xeon processors.


Dell said the new PowerEdge portfolio will offer optimal virtualization, system management, and usability capabilities while its PowerEdge R710 provides the industry's best performance per watt.


Dell today also announced new EqualLogic PS6000 storage arrays that offer storage area networks (SANs) the ability to form a virtualized pool of storage. Dell is unveiling SAN Headquarters, a centralized dashboard that monitors performance and events for dozens of PS Series groups, potentially more than 10 PB of SAN storage. SAN Headquarters is available to any EqualLogic customer with a support agreement at no additional cost.
http://www.dell.com

FCC Revises Fee Structure for International Submarine Cables

The FCC

adopted a revised regulatory fee methodology for international submarine cable operators. The new rules calculate these regulatory fees on a per cable landing license basis -- with higher fees for larger international submarine cable systems and lower fees for smaller systems. This replaces the previous methodology that calculated fees on a per active circuit basis. In addition to being more administratively efficient,
the FCC said its new methodology allocates regulatory fees among service providers in an equitable and competitively neutral manner, without distinguishing between common carriers and noncommon carriers and by assessing a flat per cable landing license fee for all international
submarine cable systems based on size of the system.


The new methodology, which is slated to go into effect this fiscal year, is based on a consensus proposal submitted by a group representing 35 of 42 international submarine cable operators, and accounting for over 95 percent of the international circuits carried on submarine
cable systems.
http://www.fcc.gov

Verizon Business Offers Professional Virtualization Services

Verizon Business is launching an expanded suite of consulting and management services to help enterprise customers achieve the benefits of virtualization -- high performance, flexibility, cost control and energy savings. The goal is to enable customers to out-task the design and the often complex day-to-day management, maintenance and security of virtualized environments.

Virtualization uncouples operating systems and applications from the physical hardware, allowing servers to run multiple virtual environments on a single machine.

"As enterprises around the world question how to do more with less, many are finding a strong answer in virtualization," said Kerry Bailey, Verizon Business senior vice president of global services. "Whether a company is moving to virtualization using its existing infrastructure or migrating a new 'app' to a virtualized model, Verizon Business' complete solution for virtualization can help companies increase efficiency and control costs."

The following services make up the company's enhanced Virtualization Consulting and Management offering:

  • Server Consolidation Assessment -- Verizon Business analyzes a customer's current environment to determine where and how the infrastructure could best be consolidated.


  • Server Consolidation Design -- Based on an initial consolidation assessment and review of business and technical requirements,
    virtualization experts design a new consolidated environment.


  • Secure Virtualization Assessment & Design -- This converged solution combines the Server Consolidation Assessment and Server Consolidation Design services, plus adds on a security assessment of the proposed virtualization environment. Verizon Business delivers to customers a design and roadmap for a new, secure environment.


  • Virtualization Design -- This service is aimed at customers who would like to design a new environment with virtualization as a key consideration, but are not necessarily consolidating existing infrastructure.


  • Virtualization Build -- Based on a design by either Verizon Business or the customer, the Verizon Business team builds and implements a virtualized solution. This service includes the installation of the hardware and network, as well as configuration of the virtual
    application.


  • Virtualization Migration -- Verizon Business provides services to migrate the customer applications and data to the new virtualized
    environment.


  • Virtualization Deployment Review -- With this new service, the company will assess and provide feedback on virtualized environments implemented by the customer or another third party, as well as verify adherence to industry best practices.


In addition to a full array of professional services and a global team that includes many VMware-certified engineers, Verizon Business can host the customer infrastructure and virtual servers at one of its worldwide data centers or manage the environment remotely at the customer's premises or at a third-party colocation facility.
http://www.verizonbusiness.com/us/itsolutions

Sprint Outlines its 2009-2010 WiMAX Rollout Plans

Sprint announced its 2009-2010 rollout plans for 4G services, which offer peak downlink speeds of up to 12 Mbps and average downlink speeds of 2-4 Mbps. The service is currently available in Baltimore.


In 2008, Sprint plans to deploy 4G service in: Atlanta, Charlotte, Chicago, Dallas, Fort Worth, Honolulu, Las Vegas, Philadelphia, Portland and Seattle.


Sprint also expects to launch service in multiple markets in 2010 including Boston, Houston, New York, San Francisco and Washington, D.C.


Sprint said it has several new 4G devices planned for 2009 and 2010, including a single-mode 4G data card, embedded laptops, a small-office-home-office broadband modem and a tri-mode phone.
http://www.sprint.com

LSI Enables Tiered Services via APP Communications Processor

LSI is releasing new software for the company's APP3300 and APP300 communication processors, which are used in customer premise equipment that is widely deployed in Tier 1 VDSL and ADSL networks around the world. The new LSI software features service-aware capabilities that service providers could leverage to shape the next generation of user-driven, tiered-pricing models.


Using programmable hardware schedulers in the APP communications processor and its own hierarchical scheduling algorithms, the Broadband Access Functional Programming Interface (FPI) 8.0 software enables network traffic to be dynamically shaped for specific services and subscribers. It also provides multiple levels of policing and priority re-marking to enable the enforcement of a broad range of service-level agreements, which allows service providers to personalize subscription plans and guarantee quality levels.


LSI said DSLAM systems using its Broadband Access FPI 8.0 can support any combination of VDSL, ADSL and SHDSL ports, which allows selected services to be introduced without replacement of deployed network equipment. Because the new software features a single API for the complete suite of LSI APP3300 and APP300 devices, OEMs can leverage a single application across a broad system portfolio.


"LSI's newest Broadband Access FPI 8.0 allows network services to be cost-effectively provisioned and managed," said Sindhu Xirasagar, network processor software product line manager, Networking Components Division, LSI. "This new solution enables service providers to increase the intelligence, control and security of their networks and deliver higher-value, tiered-subscription services at lower incremental cost."http://www.lsi.com

Blockbuster and TiVo Announce Agreement

TiVo has agreed to deliver Blockbuster's library of premium digital movie titles directly to the television set via TiVo DVRs. Specifically, BLOCKBUSTER OnDemand, featuring content to both buy and rent, will be integrated into TiVo Series2, Series3, TiVo HD, and TiVo HD XL DVRs. Content will be delivered via the customer's broadband connection. The companies expect to have the BLOCKBUSTER OnDemand service integrated into TiVo DVRs in the second half of 2009.


http://www.tivo.com
http://www.blockbuster.com

Audience Closes $15 Million for its Noise Suppression Silicon

Audience, a start-up based in Mountain View, California, has raised $15 million in Series D funding.


The Audience Voice Processor provides advanced noise suppression modeled after the human auditory system, the human hearing system. The company said its silicon is based on the science of Auditory Scene Analysis (ASA), or the grouping and processing of complex mixtures of sound. Because the Audience Voice Processor handles signals the way people actually perceive specific sounds, it is able to identify and suppress noise sources in an extremely efficient and accurate manner. The silicon is deployed in commercial handsets by LG, Pantech and Sharp, among others.


The latest round brings the company's total funding amount to date to $60 million. Investors include New Enterprise Associates (NEA), Tallwood Venture Capital, Vulcan Capital and VentureTech Alliance.
http://www.audience.com